E-Notebook Enterprise Support Analyst
Project Overview
Our customer is currently leading the Industry with our award winning E-Notebook Enterprise technology. This goal of this project is meet the level of service, as call volumes increase for this product.
Scope of Work Activities
Provide electronic support for E-Notebook Enterprise Solutions.
Answer technical support phone line for E-Notebook Enterprise Solutions.
Update/Create documentation assets as needed
Skills and Competencies
Required
Knowledge of Windows Operating Systems
Knowledge of Unix Operating Systems
Familiarity with Microsoft Office technologies (VB, .net)
Solid knowledge of Oracle Database technologies
Good English literacy and numeracy skills
Superior written and verbal communications skills
Scientific knowledge, Chemistry/biology educational background, work experience preferred.
Understanding of the workflows in Scientific Research
Self-starter, attention to detail
Able to work a second shift from 3PM to 12AM, New Delhi Time
Flexibility to train in Cambridge, MA
Nice to have
Programming skills, VB, .net, scripting
Customer training skills
Conditions:
Able to work a second shift from 3PM to 12AM
Training in the US or UK for a period of 4 weeks / should have foreign passport and be able to get US or UK visa.
A fun place to work in
Salary in US$700-US$1100 range, commensurate with experience.
We are an equal opportunity employer.
Feel free to send your CV to:
[email protected]
