Biology Enterprise Solutions Support Analyst
Project Overview
Our customer has significantly gown our installed base of biology products to leading biotechnology companies globally. The goal of this project is to meet the level of service commitments to our customers, as call volumes increase for this product.
Scope of Work Activities
Biology Enterprise Solutions include the following products:
· BioAssay HTS
· BioSAR Browser
· Plate Management from Inventory system
Key activities include:
Providing electronic support for Biology Enterprise Solutions.
Answering technical support phone line for Biology Enterprise Solutions.
Update/Create documentation assets as needed
Skills and Competencies
Required
Knowledge of Windows Operating Systems
Knowledge of Unix Operating Systems
Familiarity with Microsoft Office technologies (VB, .net)
Solid knowledge of Oracle Database technologies
Good English literacy and numeracy skills
Superior written and verbal communications skills
Scientific knowledge, Biology/Chemistry educational background, work experience preferred.
Understanding of the workflows in Scientific Research and Biological Assays
Self-starter, attention to detail
Able to work a second shift from 3PM to 12AM, New Delhi Time
Flexibility to train in Cambridge, MA
Nice to have
Programming skills, VB, .net, scripting
Customer training skills
Conditions:
Able to work a second shift from 3PM to 12AM
Training in the US or UK for a period of 4 weeks / should have foreign passport and be able to get US or UK visa.
A fun place to work in
Salary in US$700-US$1100 range, commensurate with experience.
We are an equal opportunity employer.
Fell free to send your CV to:
[email protected]
